Privacy Policy

Thank you for visiting www.spenzbags.com, an online store dedicated to molded and soft luggage of international standards. Spenz Bags products are highly regarded for their quality, services, and customer satisfaction.

Your visit to this website is subject to our Payment, Delivery, and Returns Policy, Terms and Conditions, and our Privacy Policy available on this website.

The brand Spenz Bags belongs to Spenz Industries Limited (abbreviated as Spenz), and Spenz Bags products are sold by us through this website. By placing an order on this website, you are entering into a purchase/sale transaction solely with Spenz.

Your credit card or debit card statements will reflect www.spenzbags.com. In case of third-party statements, including bank and credit card statements, the merchant name may appear in an abbreviated format.

To place an order, you will need to complete the transaction on the website. This may or may not be assisted by a phone call with our customer service representative. By placing an order on the site or over the phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section, you will be asked for your address, contact information, and payment-related details.

Once the payment transaction has been successfully completed, your order will be processed upon receipt of funds from the bank or credit card company. It is at this stage that the sale is considered complete. Your products will be shipped based on product availability and the completion of logistics operations.

Payment Options: The following modes of payment are available:

• Domestic and international credit cards issued by banks and institutions that are part of the Visa and Mastercard Network
• Visa Debit cards
• Net banking/Direct Debit from select banks in India

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard, you will be required to submit your 16-digit credit card number, card expiry date, and the 3-digit CVV number (usually on the reverse of the card) when making an online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product Pricing: Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updates may occur. We reserve the right to cancel orders in case a transaction has been made where the price indicated was not the correct price. In the rare event that this happens, we will provide a full refund of all money received from the customer for such errors. The price mentioned on the website is inclusive of all taxes, and a breakdown of taxes will be provided in the invoice. Prices are subject to change without advance notice.

All prices on this website are in Indian Rupees. For international cards used on the site, the applicable exchange rate and charges will apply, with jurisdiction belonging to the bank or institution that issued your card or payment instrument.

Security: Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the Store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect against unintentional disclosure to third parties. This ensures the best security practices, with all payments processed in real time for your security. Credit card and debit card information is not stored by us but is handled directly by the payment gateway provider, authorized and compliant with the regulations and requirements of various banks and institutions.

Out-of-Stock Situations: Our goal is to ensure that all products listed on the site are available for dispatch to the customer. However, if a product is unavailable for any reason, we will contact you within 2 business days and provide the option to exchange, delay, or cancel the order based on your convenience.

Delivery of Products: Purchases are shipped from our own or third-party warehouses, stores, or offices from various points in India. Our aim is to deliver products within 7-9 working days for Metro cities and 10-15 working days for Non-Metro cities from the receipt of the order and payment, depending on the delivery address. Orders are delivered by our staff or third-party courier and logistics companies or Postal Services, typically between 10:30 am and 7 pm, Monday to Sunday.

Please acknowledge and sign the delivery challan/invoice attached to the product upon delivery. We do not take responsibility for products signed for by anyone other than the person who placed the order.

We are not responsible for any damage to products after delivery. Once delivered, the products are subject to the terms and conditions mentioned in the warranty card attached to each product. Any claims for shortages or damages must be reported to customer service on the day of delivery through the Contact Us page on the web store, and the shortage of the product must be highlighted and signed on the Proof of delivery copy.

Delivery Charges: Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are provided at the time of checkout, allowing consumers to review them before making payments.

Product Returns: Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible. To return damaged items or items not as per your original order, please contact customer service within 48 hours of delivery, including images of the delivered product and their tags.

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, and a return/exchange authorization number, and must be in unopened, saleable condition, as refunds will not be issued for postage and other charges associated with return.

Please note that we cannot offer exchanges or refunds for any opened or used products. We will require up to 21 days from the day you return your damaged package or an item not as per your order for your refund request to be processed. You will be contacted once your return is complete.”